• support@zenithwebhosting.com

Knowledge Base

1. How to Diagnose Website Downtime Issues

Checking Server Status

  1. Visit our Server Status Page to check for ongoing outages.
  2. Try accessing your website from different devices or networks.
  3. Run a traceroute (tracert yourdomain.com) to check for connectivity issues.

Common Downtime Causes & Fixes

  • DNS Issues: Ensure your domain is correctly pointed to our nameservers.
  • Hosting Plan Limits: Check if you have exceeded bandwidth or resource limits.
  • Plugin/Theme Conflicts (for CMS Users): Disable recent plugins via FTP or control panel.
  • Expired Domain or Hosting: Verify your domain and hosting renewal dates.
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